SHIPPING INFORMATION
Delivery Times
We process all orders within 1–3 business days. Once dispatched, delivery typically takes 7–14 business days depending on your location and local customs handling.
Processing time: 1–3 days
Delivery time: 7–14 business days
Shipping: Worldwide
Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking link to become active. If you haven't received a tracking email within 5 business days of placing your order, please contact us at vivisowon@gmail.com.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. We recommend checking your country's import regulations before ordering if you're unsure about potential fees.
Delays
Shipping times are estimates and may occasionally be affected by customs clearance, public holidays, or carrier delays beyond our control. If your order hasn't arrived after 21 business days, please reach out and we'll investigate with the carrier.