CONTACT US
We're Here to Help
Have a question about your order, need sizing advice, or just want to say hello? We'd love to hear from you.
Email: vivisowon@gmail.com
Response time: 1–2 business days
Tip: For fastest help, include your order number in your email subject line — e.g. "Order #1234 — Size exchange."
Common Questions
Where's my order? — Check your email for a tracking link. If you haven't received one after 5 business days, email us.
Can I change or cancel my order? — Email us as soon as possible. We can only make changes before the order is dispatched.
I received the wrong item — Email us within 48 hours with a photo and your order number. We'll sort it out.
Do you offer refunds? — We offer exchanges only. Please see our Returns & Exchanges page for full details.